A business’s intention is to sell their products or services to a customer. After the sale has been made, it is important for that business to focus on retention, which is the active pursuing of keeping customers engaged in the business instead of looking elsewhere. Customer retention is the key to a successful business, but can be very tricky to obtain.
How do you know why customers sought out your competitor instead of you?
Is there something hiding in the many different avenues of your company that may be turning customers away without you even knowing it?
Where would you go to find this information and ensure your company is operating at its best?
Listen to this short video that clearly explains how customer satisfaction can be corrupted and lead to a loss in retention. Even if your customer has the best intentions, this video will unveil the many different ways customer retention can be corrupted.
What do you think? Does this video remind you of a time you worked with a company that did not meet your standards of service? Maybe your own business is struggling with keeping customers for more than one service, do you think Cliintel would improve your customer satisfaction?
Let us know! Check out Cliintel for a consultation to take your business to the next level.