Saving Money With Big Data – On The Federal and State Level

Saving Money With Big Data – On The Federal and State Level

From the government offices, Federal IT officials say real-time analytics of big data can help reduce the federal budget by at least 10 percent annually, or about $1,200 per citizen, by detecting improper health care payments before they occur, according to the TechAmerica survey. If we can save that money, we can also save sickness and lives!

Yet, despite all the real and potential benefits of big data analytics, federal and state IT officials also cite several barriers to adoption, including privacy concerns, the expense of new tools, lack of clarity about big data’s return on investment, and the time it can take to extract queries from traditional databases in a timely manner. There are data podcasts which discuss this more deeply.

What is a Data Scientist?

What is a Data Scientist?

If you want to do Big Data you need a Data Scientist.

Data scientists look for meaning and knowledge in the data. Advanced algorithms help data scientists visualize and look for patterns in the data.

“The data scientist is someone who has fantastic communication and empathy ability, as well a lot of mathematical skill, and then the engineering skill they need to do the math that they want to,” says Hilary Mason, Founder at Fast Forward Labs.

Considered one of the sexiest fields to pursue, the data scientist is now assisting companies of all shapes and sizes make sense of these massive data sets to better inform business outcomes.


Is All-Flash Storage the Next Step for Government Data Centers?

Is All-Flash Storage the Next Step for Government Data Centers?

It’s no secret that the amount of data government agencies must store is increasing at a rapid rate- and this growth shows no signs of slowing. But government agencies can’t just build more data centers to house this data – there must be a more efficient and cost-effective solution. In this Q&A, Melanie Stevens, Director, State and Local Government and Education, discusses why all-flash is an important next step in the storage evolution for government agencies.

Q: What is all-flash and why is it important for government agencies to consider? Melanie Stevens: Many government  agencies are facing a storage dilemma in their data centers. Their need for storage is growing, but there is insufficient funding to purchase new equipment and limited budget for IT staff, space, power and cooling. Across the data center, we see increasing  speed and lower cost in many networking devices, such as servers and switches. However, storage has failed to keep up because of the way mechanical disk works. Capacity and cost have grown, but performance has stayed flat. Because of this, the performance per gigabyte of disk is getting slower. Flash memory is faster, has more space and is much more power efficient than disk. The Pure Storage all-flash storage array meets the availability, reliability and scalability requirements of government agencies. It reduces flash storage to a price point that makes it cost effective for distributed deployments. Our all-flash storage array is cost competitive and more efficient to administer than disk, so it’s a logical next step for government data centers.

Q: What are some of the major challenges  all-flash can help government agencies overcome? Melanie Stevens: In the past decade, we’ve seen the widespread adoption of virtualization in the data center. This has  had an amazing impact on the efficiency of how state agencies do business. Server consolidation now supports ratios around 20-to-1 per physical server, and that number  climbs with every new release of a processor. For government agencies, this means being able to do more with less, and faster. At the same time, virtualization creates its own challenges for storage. Virtualization is only as efficient as the storage on which  it runs, and it requires more resources than the pre-virtualization era. This issue is compounded by applications such as  virtual desktop infrastructure (VDI), which is commonly used to support kiosks, mobile workforces and online services offered by state agencies. While government agencies have realized ROI from server consolidation, they have to turn around and spend those savings on additional storage. As end users continue to virtualize more applications, disk arrays will only get more expensive and put government agencies further behind in the budget battle. Pure Storage provides the technology that allows government to maximize the benefits of virtualization, without inflated storage costs. So, whether the application is to manage database requirements, virtual desktop or server infrastructure, our all-flashstorage array allows for maximum performance without the usual backend cost.




Custom Product Development and Deployment Produces Savings of $4 Million in One Quarter

Custom Product Development and Deployment Produces Savings of $4 Million in One Quarter

Process Redesign and Software Enhancements Reduces Operating Expenses

Customer service is critical for the success of most companies. But it comes at a cost. For a leading provider of industrial-strength hardware, software and services this cost had become inordinately high due to a business decision to “give service” or support to customers regardless of entitlement. Cliintel was asked to assess the situation, create new processes to correct the problems in the software which had been developed for the European/Middle East and Asian (EMEA) markets, and then to oversee its deployment in the Americas.

The Client:

The Client is a leading provider of industrial-strength hardware, software and services that power the internet with installations in more than 100 countries.

The Business Issue:

The client had reached an impassable situation. During a period of quick expansion, both the database available to the call center representatives and the tools needed to verify customer entitlement for services contained significant inaccuracies. In an attempt to address these issues, the client created a policy of providing unnecessary service to assuage customers and attempt to maintain customer retention. The customers soon became accustomed to contacting the call center and simply demanding service which often resulted in a technician being dispatched to their location to resolve issues. This practice was barely maintaining customer satisfaction levels, but was creating unnecessary costs in excess of $4 million per quarter.

The company needed a solution to the systemic problems of inaccurate customer information. In other words, the client needed a tool that would quickly and accurately determine the entitlement status for any given customer 24×7, 365 days a year as well as provide an action plan for correcting, uplifting or abandoning customers who were out of their warrantee or support period.

The project was completed under budget, within the 45 day schedule, with the client realizing a savings of $4 million in the 1st quarter, eliminating the unnecessary costs previously being incurred.

The Challenge:

The client database mining algorithm had been developed in the EMEA markets for the purpose of handling such a problem. The challenge was to deploy this tool in the Americas, where the customer base was 25 times the size of the EMEA markets currently using the tool, with a deadline looming in 45 days.

The Solution:

The solution was to gather stakeholders, agree upon a level of service and negotiate with the Sales and Service Delivery organizations on an acceptable response time for corrective action. Then they could proceed to development to rapidly enhance the EMEA product for the Americas and deploy it in 45 days.

Due to the incredibly short deadline Cliintel employed a strategy to break down the processes into manageable units. A Rational Unified Process (RUP) model was used to complete the development of the enhanced software, followed by a Change Acceptance Process (CAP) developed with the stakeholders to ensure a smooth and efficient transition to deployment.

The Project Results:
The project was completed under budget, within the 45 day schedule, with the client realizing a savings of $4 million in the 1st quarter, eliminating the unnecessary costs previously being incurred.

We’re proud to help our clients solve tough problems and achieve stunning results. To see what kind of results Cliintel can deliver for you, please visit or e-mail

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